thefunword.com – MCQs, Mock Tests | MBA MBA Business Communication MCQ Set 6

Communication between HR manager and salesman is an example of:

1. Horizontal communication
2. Lateral communication
3. Diagonal communication
4. Vertical communication

✅ Correct Answer: 3

Communication is a ____

1. one way process
2. Two way process
3. Three way process.
4. four way process

✅ Correct Answer: 2

Communication is derived from a Latin word "Communis" which means

1. Community
2. Share
3. Common
4. Marxist

✅ Correct Answer: 2

Communication means _________ information, feeling and thoughts, with others.

1. To receive
2. To receive
3. Conveying.
4. All the above.

✅ Correct Answer: 2

Communication meant for changing the attitude of others is known as _________ communication.

1. Directive
2. Mass
3. Persuasive
4. All the above.

✅ Correct Answer: 3

Communication problems otherwise known as

1. Enquire.
2. Barriers.
3. Encoding.
4. Decoding.

✅ Correct Answer: 2

Communication saves time in:

1. Internal communication.
2. Interview.
3. Oral communication.
4. schedule.

✅ Correct Answer: 4

Communication starts with:

1. Communication starts with:
2. Sender
3. Channel
4. feedback.

✅ Correct Answer: 2

Communication through news papers and television are known as:

1. Group communication
2. Interpersonal communication
3. Mass communication
4. None of these.

✅ Correct Answer: 3

Communication with superiors involves:

1. Directions
2. Orders
3. Complaints
4. Instructions

✅ Correct Answer: 3

Comparing to resume, _________ is more academic oriented.

1. Cover letter
2. Interview
3. Curriculum Vitae
4. Bio-data

✅ Correct Answer: 3

Conciseness of message refers to:

1. Crispness
2. Comprehensiveness
3. Specificity
4. Brevity

✅ Correct Answer: 4

Consideration in a business letter means:

1. Stressing the "me" attitude
2. Using first person pronouns
3. Stressing the "you" attitude
4. Appealing to the sender's interest

✅ Correct Answer: 3

Curriculum vitae is known asa.

1. Personal profile
2. Personal data sheet
3. Qualification sheet
4. All the above.

✅ Correct Answer: 4

Denotations and Connotations are _________ barriers in communication process.

1. Physical barriers
2. Semantic barriers
3. Encoding barriers
4. Technical barriers

✅ Correct Answer: 2

Diagonal communication is also known as:

1. Cross ward communication
2. Horizontal communication
3. Vertical communication
4. Any of the above

✅ Correct Answer: 1

Dialogic listening is also known as:

1. Empathetic listening
2. Therapeutic listening
3. Relational listening
4. Active listening

✅ Correct Answer: 4

Different components of the presentation that attract the attention of audience are:

1. Hand-outs
2. Cue-cards
3. Attention grabbers
4. None of these

✅ Correct Answer: 3

Down ward communication and Upward communication are:

1. Vertical communication
2. Horizontal communication
3. Diagonal communication
4. None of these

✅ Correct Answer: 1

Dunning letters are also called ______

1. Collection letters.
2. Letter of credit.
3. Compliant letters.
4. Suggestion letters.

✅ Correct Answer: 1

Errors in language, grammar or visual representation of facts take away:

1. Clarity
2. Correctness
3. Crispness
4. Conciseness

✅ Correct Answer: 2

Evaluation Parameters of Group discussion includes:

1. Personality
2. Communication
3. Leadership
4. All the above.

✅ Correct Answer: 4

Examples of oral communication _____

1. Letter.
2. E-mail.
3. Telephone.
4. fax.

✅ Correct Answer: 3

FOGINDEX is used to measure:

1. Clarity of message
2. Courtesy of message
3. Readability of message
4. All the above.

✅ Correct Answer: 3

Formal Interview is also known as _______

1. Planned interview
2. Unstructured interview
3. Group interview
4. None of these

✅ Correct Answer: 1

Four essential elements of good listening process are:

1. Attention, Hear, Understand, Respond
2. Attention, Hear, Understand, Remember
3. Accept, Hear, Update, Remember
4. Adopt, Hear, Understand, Respond

✅ Correct Answer: 2

Functional coordination is one important reason for communicating with:

1. Superiors
2. Peers
3. Subordinates
4. Employees' unions

✅ Correct Answer: 2

Gestural communication is a ______

1. Non-Verbal Message.
2. Direct conversation.
3. oral communication
4. written.

✅ Correct Answer: 1

Gossip and rumour are part of _________ communication.

1. Formal.
2. Informal.
3. Horizontal.
4. vertical.

✅ Correct Answer: 2

Grapevine communication is associated with _________ communication.

1. Formal
2. Informal
3. Horizontal
4. vertical.

✅ Correct Answer: 2

Horizontal communication flows through ____

1. Face-to-face discussion.
2. Telephonic talk.
3. Periodical meeting.
4. All the above.

✅ Correct Answer: 4

In _________ form of communication, a subordinate is permitted to communicate with the boss of his boss.

1. Chain
2. Circular
3. Inverted V
4. Wheel

✅ Correct Answer: 3

In _________ form of communication, all the subordinates of a superior talk to one another through his medium and the superior works as a hub.

1. Wheel communication
2. Chain communication
3. Circular communication
4. Free flow communication.

✅ Correct Answer: 1

In _________ layout of letter, every line begins at left margin and thus makes each paragraph look like a distinct block of message.

1. Full block
2. Semi-block
3. Simplified
4. All the above.

✅ Correct Answer: 1

In _________ speakers' choice of words unintentionally communicates something more than what the actual words state.

1. Formal Communication
2. Informal communication
3. Meta communication
4. None of these

✅ Correct Answer: 3

In _________, the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.

1. Discriminative listening
2. Biased listening
3. Evaluative listening
4. Appreciative listening

✅ Correct Answer: 2

In empathetic communication, we can:

1. Probe
2. Respond to the feelings
3. Interpret
4. advice

✅ Correct Answer: 2

Informal communication is otherwise known as _________ communication.

1. Grapevine.
2. Lateral.
3. Visual.
4. horizontal.

✅ Correct Answer: 1

It involves how we say something in different pitch, tone and voice modulation such as slow or fast.

1. Kinesics
2. Proxemics
3. Time language
4. Paralanguage

✅ Correct Answer: 4

Lateral communication is between

1. Superior and subordinate.
2. Same cadre of personal.
3. Subordinate and superior.
4. Among all.

✅ Correct Answer: 2

List of items to be discussed and decided in a meeting is called as ____

1. Resolution.
2. Minutes.
3. Invoice.
4. agenda.

✅ Correct Answer: 4

Listening has been identified as one of the "seven habits of highly effective people" by:

1. Lundsteen
2. Stephen Covey
3. Lee Iacocca
4. Tom Peters

✅ Correct Answer: 2

Listening, reading, speaking and writing are all types of:

1. Communication skills.
2. Emotional barriers.
3. Evaluation techniques.
4. Nonverbal communication.

✅ Correct Answer: 1

Materials distributed to the audience to supplement the contents of the presentation is:

1. Hand-outs
2. Cue-cards
3. Attention grabbers
4. None of these

✅ Correct Answer: 1

Memo is derived from a Latin word which means:

1. A thing which must be remembered
2. A thing which must be memorized
3. A thing which must be written
4. A thing which must be communicated

✅ Correct Answer: 1

Mental turbulence refers to:

1. Inability to understand
2. Confusion in the mind of receiver
3. Confusion in the mind of sender
4. Inability to speak

✅ Correct Answer: 2

One characteristic of a memo is:

1. Formal
2. Tool for external communication
3. Concise
4. Pretentious

✅ Correct Answer: 1

Orders and directives are the example of:

1. Downward communication
2. Upward communication
3. Diagonal communication
4. Horizontal communication

✅ Correct Answer: 1

Our purpose in a _________ presentation is to convince your listeners to accept your proposal

1. Informative
2. Persuasive
3. Image building
4. Multipurpose

✅ Correct Answer: 3

Our purpose in a _________ presentation is to move your audience to take your suggested action.

1. Informative
2. Persuasive
3. Image building
4. Decision making

✅ Correct Answer: 2

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MBA Business Communication MCQ Set 6