thefunword.com – MCQs, Mock Tests | MBA MBA Business Communication MCQ Set 7

Physical Barriers to communication are _____

1. Time and distance.
2. Interpretation of words.
3. Denotations.
4. Connotations.

✅ Correct Answer: 1

Placement of purchase order to supplier of material is _________ communication.

1. Vertical communication
2. Horizontal communication
3. Internal communication
4. External communication

✅ Correct Answer: 4

Posters fall under _________ communication.

1. Oral.
2. Visual.
3. Written.
4. Spoken.

✅ Correct Answer: 2

Readability is determined mainly by:

1. Punctuation
2. Length of words
3. Active and passive voice
4. Spelling

✅ Correct Answer: 2

Receiving a sales order is an example of:

1. Vertical communication
2. Horizontal communication
3. Internal communication
4. External communication

✅ Correct Answer: 4

Small cards that contain the important points of presentation is known as:

1. Hand-outs
2. Cue-cards
3. Attention grabbers
4. None of these

✅ Correct Answer: 1

The business letter that neither please nor displease the receiver, but are received with interest are known as

1. Good news letter
2. Praising letter
3. Routine letter
4. All the above.

✅ Correct Answer: 3

The clarity in communication could be achieved by which of the following techniques?

1. Choose words that are short, familiar and conversational.
2. Construct effective sentences and paragraphs.
3. Achieve appropriate readability.
4. All the above.

✅ Correct Answer: 4

The concept the individual has of himself as a physical, social and spiritual or moral being is:

1. Self esteem
2. Self perception
3. Self concept
4. Stereo typing

✅ Correct Answer: 3

The downward communication flow from

1. The downward communication flow from
2. A subordinate to a subordinate.
3. A superior to a superior.
4. A superior to a subordinate.

✅ Correct Answer: 1

The keys to write a successful resume are:

1. Too long, verbose descriptions and over confident tone
2. "You" attitude, focus on your audience and think about prospective employers need
3. None of the above
4. All of the above

✅ Correct Answer: 2

The main objective of communication is:

1. Information and persuasion.
2. Skill and personality development.
3. Control and management.
4. Need.

✅ Correct Answer: 1

The main purpose of a group discussion is to measure:

1. Knowledge
2. Personality
3. Group communication skills
4. Leadership skills

✅ Correct Answer: 3

The message sent is not always the same as the meaning attached to the message. This is because of the:

1. Wrong sender
2. Wrong medium
3. Faulty message
4. Inaccurate decoding

✅ Correct Answer: 4

The minute books are the _________ book of the company.

1. Subsidiary.
2. Statutory.
3. Obligatory.
4. Secondary.

✅ Correct Answer: 2

The most basic type of listening is known as:

1. Discriminative listening
2. Comprehension listening
3. Appreciative listening
4. Evaluative listening

✅ Correct Answer: 1

The number of key elements in the communication process is:

1. Five
2. Six
3. Seven
4. four

✅ Correct Answer: 1

The primary role of a moderator is to:

1. Facilitate the smooth functioning of the GD
2. Keep track of time
3. Announce the GD topic
4. Interfere during the GD

✅ Correct Answer: 1

The purpose of a _________ is to help the management identify the reasons underlying a situation that management already know.

1. Report
2. Memos
3. Letters
4. Circulars

✅ Correct Answer: 1

The quality of a report is determined mainly by:

1. The language of the report
2. The visual aspects
3. The length of the report
4. The accuracy of the data

✅ Correct Answer: 4

The resume should be written before the job application letter because:

1. The resume is seen first
2. The resume helps to decide what to highlight in the letter
3. The resume is more important than the letter
4. Most employers do not read application letters

✅ Correct Answer: 3

The term "communis" derived from _________ word.

1. Greek.
2. Latin.
3. Chinese.
4. English

✅ Correct Answer: 2

The two broad areas of communication are:

1. Oral and written communication
2. Verbal and written communication
3. Verbal and non-verbal communication
4. Oral and non-verbal communication

✅ Correct Answer: 3

The word "memo" is a short form for:

1. Memory
2. Memorizing
3. Memorandum
4. Members order

✅ Correct Answer: 3

This communication takes place among the members of a group where every member of a group can communicate with the nearest two members.

1. Wheel communication
2. Chain communication
3. Circular communication
4. Free flow communication.

✅ Correct Answer: 3

Transactional analysis (TA) was developed by:

1. Elton Mayo
2. Weber
3. Maslow
4. Eric Berne

✅ Correct Answer: 4

Type of listening in which we learn to discern the difference in sounds.

1. Discriminative listening
2. Biased listening
3. Evaluative listening
4. Appreciative listening

✅ Correct Answer: 1

Which is NOT one of the three purposes for giving oral presentations?

1. To persuade
2. To debate
3. To build goodwill
4. To inform

✅ Correct Answer: 2

Which of the following combination is /are example/s of oral communication?

1. Meetings, memos and presentations
2. Meetings, memos and performance reviews
3. Meetings, presentations and performance reviews
4. All the above.

✅ Correct Answer: 3

Which of the following combination is /are example/s of written communication?

1. Letters and voicemail
2. Reports and email
3. Circulars and voicemail
4. All the above.

✅ Correct Answer: 2

Which of the following indicates the correct sequence of the elements of communication in the communication process?

1. Sender, Receiver, Channel, Message, Feedback
2. Receiver, Feedback, Sender, Message, Channel
3. Sender, Channel, Message, feedback, Receiver
4. Sender, Message, Channel, Receiver, Feedback

✅ Correct Answer: 4

Which of the following is / are 7 Cs of presentation?

1. Clarity
2. Conciseness
3. Candidness
4. All the above.

✅ Correct Answer: 4

Which of the following is /are element of body of a business report?

1. Glossary
2. Cover letter
3. Recommendation
4. Executive summery

✅ Correct Answer: 3

Which of the following is /are not 7Cs of presentation?

1. Clarity
2. Consideration
3. Concreteness
4. Collectiveness

✅ Correct Answer: 4

Which of the following is a basic part of report?

1. Cover
2. Recommendation
3. Title page
4. Glossary

✅ Correct Answer: 2

Which of the following is characteristic of a chronological resume?

1. Appropriate for experienced candidates
2. Mentions most recent job or qualification first
3. Appropriate when education and experience are unrelated to the job applied for
4. Both a & b

✅ Correct Answer: 4

Which of the following is not a basic part of report?

1. Introduction
2. Discussion
3. Executive summery
4. Glossary

✅ Correct Answer: 4

Which of the following is not a component of attitude?

1. Affective
2. Cognitive
3. Openness
4. Intentional

✅ Correct Answer: 3

Which of the following is not a compulsory part of a business letter?

1. Salutation
2. Close
3. Attention line
4. Body

✅ Correct Answer: 2

Which of the following is not a type of business letter?

1. Business enquiry
2. Sales letter
3. Quotations
4. Reference letter.

✅ Correct Answer: 4

Which of the following is not an element of back matters of business report?

1. Appendix
2. List of references
3. Bibliography
4. conclusions.

✅ Correct Answer: 4

Which of the following is not an element of front matters of business report?

1. Introduction
2. Cover letter
3. Acknowledgement
4. Table of contents

✅ Correct Answer: 1

Which of the following is/are barriers of listening?

1. Sluggishness
2. Premature evaluation
3. External distractions
4. All of these.

✅ Correct Answer: 4

Which of the following is/are business letters?

1. Refusal letter
2. Customer relation letter
3. Order status letter
4. All of these.

✅ Correct Answer: 4

Which one is an effective audio-visual communication.

1. Cinema.
2. Television.
3. Drama
4. All the above.

✅ Correct Answer: 4

While giving an interview, be --- in your salary expectations.

1. Modest
2. Unrealistic
3. Realistic
4. None of the above

✅ Correct Answer: 1

Written communication doesn't includes

1. Reports
2. Forms.
3. Notice.
4. None of these.

✅ Correct Answer: 4

Wrong decoding means:

1. Badly worded message
2. Message sent to wrong receiver
3. Interpreted meaning is different from intended message
4. Message sent by wrong sender

✅ Correct Answer: 3

"Internal communication" refers to

1. letters from insiders to people outside the organization.
2. exchange of information and ideas within an organization.
3. e-mail communication.
4. letters from outsiders to people inside the organization.

✅ Correct Answer: 2

A formal work plan usually includes the following elements except

1. review of project assignments, schedules, and resource requirements.
2. discussion of tasks to be accomplished.
3. primary and secondary sources.
4. statement of the problem.

✅ Correct Answer: 3

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MBA Business Communication MCQ Set 7