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MBA Business Communication MCQ Set 6
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1. Communication between HR manager and salesman is an example of:
Horizontal communication
Lateral communication
Diagonal communication
Vertical communication
2. Communication is a ____
one way process
Two way process
Three way process.
four way process
3. Communication is derived from a Latin word "Communis" which means
Community
Share
Common
Marxist
4. Communication means _________ information, feeling and thoughts, with others.
To receive
To receive
Conveying.
All the above.
5. Communication meant for changing the attitude of others is known as _________ communication.
Directive
Mass
Persuasive
All the above.
6. Communication problems otherwise known as
Enquire.
Barriers.
Encoding.
Decoding.
7. Communication saves time in:
Internal communication.
Interview.
Oral communication.
schedule.
8. Communication starts with:
Communication starts with:
Sender
Channel
feedback.
9. Communication through news papers and television are known as:
Group communication
Interpersonal communication
Mass communication
None of these.
10. Communication with superiors involves:
Directions
Orders
Complaints
Instructions
11. Comparing to resume, _________ is more academic oriented.
Cover letter
Interview
Curriculum Vitae
Bio-data
12. Conciseness of message refers to:
Crispness
Comprehensiveness
Specificity
Brevity
13. Consideration in a business letter means:
Stressing the "me" attitude
Using first person pronouns
Stressing the "you" attitude
Appealing to the sender's interest
14. Curriculum vitae is known asa.
Personal profile
Personal data sheet
Qualification sheet
All the above.
15. Denotations and Connotations are _________ barriers in communication process.
Physical barriers
Semantic barriers
Encoding barriers
Technical barriers
16. Diagonal communication is also known as:
Cross ward communication
Horizontal communication
Vertical communication
Any of the above
17. Dialogic listening is also known as:
Empathetic listening
Therapeutic listening
Relational listening
Active listening
18. Different components of the presentation that attract the attention of audience are:
Hand-outs
Cue-cards
Attention grabbers
None of these
19. Down ward communication and Upward communication are:
Vertical communication
Horizontal communication
Diagonal communication
None of these
20. Dunning letters are also called ______
Collection letters.
Letter of credit.
Compliant letters.
Suggestion letters.
21. Errors in language, grammar or visual representation of facts take away:
Clarity
Correctness
Crispness
Conciseness
22. Evaluation Parameters of Group discussion includes:
Personality
Communication
Leadership
All the above.
23. Examples of oral communication _____
Letter.
E-mail.
Telephone.
fax.
24. FOGINDEX is used to measure:
Clarity of message
Courtesy of message
Readability of message
All the above.
25. Formal Interview is also known as _______
Planned interview
Unstructured interview
Group interview
None of these
26. Four essential elements of good listening process are:
Attention, Hear, Understand, Respond
Attention, Hear, Understand, Remember
Accept, Hear, Update, Remember
Adopt, Hear, Understand, Respond
27. Functional coordination is one important reason for communicating with:
Superiors
Peers
Subordinates
Employees' unions
28. Gestural communication is a ______
Non-Verbal Message.
Direct conversation.
oral communication
written.
29. Gossip and rumour are part of _________ communication.
Formal.
Informal.
Horizontal.
vertical.
30. Grapevine communication is associated with _________ communication.
Formal
Informal
Horizontal
vertical.
31. Horizontal communication flows through ____
Face-to-face discussion.
Telephonic talk.
Periodical meeting.
All the above.
32. In _________ form of communication, a subordinate is permitted to communicate with the boss of his boss.
Chain
Circular
Inverted V
Wheel
33. In _________ form of communication, all the subordinates of a superior talk to one another through his medium and the superior works as a hub.
Wheel communication
Chain communication
Circular communication
Free flow communication.
34. In _________ layout of letter, every line begins at left margin and thus makes each paragraph look like a distinct block of message.
Full block
Semi-block
Simplified
All the above.
35. In _________ speakers' choice of words unintentionally communicates something more than what the actual words state.
Formal Communication
Informal communication
Meta communication
None of these
36. In _________, the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.
Discriminative listening
Biased listening
Evaluative listening
Appreciative listening
37. In empathetic communication, we can:
Probe
Respond to the feelings
Interpret
advice
38. Informal communication is otherwise known as _________ communication.
Grapevine.
Lateral.
Visual.
horizontal.
39. It involves how we say something in different pitch, tone and voice modulation such as slow or fast.
Kinesics
Proxemics
Time language
Paralanguage
40. Lateral communication is between
Superior and subordinate.
Same cadre of personal.
Subordinate and superior.
Among all.
41. List of items to be discussed and decided in a meeting is called as ____
Resolution.
Minutes.
Invoice.
agenda.
42. Listening has been identified as one of the "seven habits of highly effective people" by:
Lundsteen
Stephen Covey
Lee Iacocca
Tom Peters
43. Listening, reading, speaking and writing are all types of:
Communication skills.
Emotional barriers.
Evaluation techniques.
Nonverbal communication.
44. Materials distributed to the audience to supplement the contents of the presentation is:
Hand-outs
Cue-cards
Attention grabbers
None of these
45. Memo is derived from a Latin word which means:
A thing which must be remembered
A thing which must be memorized
A thing which must be written
A thing which must be communicated
46. Mental turbulence refers to:
Inability to understand
Confusion in the mind of receiver
Confusion in the mind of sender
Inability to speak
47. One characteristic of a memo is:
Formal
Tool for external communication
Concise
Pretentious
48. Orders and directives are the example of:
Downward communication
Upward communication
Diagonal communication
Horizontal communication
49. Our purpose in a _________ presentation is to convince your listeners to accept your proposal
Informative
Persuasive
Image building
Multipurpose
50. Our purpose in a _________ presentation is to move your audience to take your suggested action.
Informative
Persuasive
Image building
Decision making
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